Terms & Conditions

1. Company Information

S24 Travel Limited ("S24 Travel", "we", "our", "us") is a private hire transportation company operating within the United Kingdom.

Website: s24travel.co.uk
Email: contact@s24travel.co.uk

2. Booking Services

Customers may book transportation services through:

• Website
• Customer Portal
• Telephone
• Email
• Live Chat
• Corporate Booking Platform

All bookings are subject to vehicle and driver availability.

S24 Travel reserves the right to refuse any booking.

3. Fares and Payments

All fares displayed are in Pounds Sterling (£).

Prices may be:

• Fixed Fare
• Quoted Fare
• Contracted Corporate Fare

Additional charges may apply for:

• Waiting time
• Extra pickups
• Route changes
• Parking fees
• Airport pickup charges
• Cleaning fees caused by passengers

Payment methods may include:

• Debit Card
• Credit Card
• Bank Transfer
• Corporate Invoice
• Other approved payment methods

4. Cancellations

Customer Cancellation

More than 24 hours before pickup:

• Full refund

12–24 hours before pickup:

• Up to 50% charge may apply

Less than 12 hours before pickup:

• No refund unless agreed by S24 Travel

No-show bookings are non-refundable.

5. Passenger Conduct

Passengers must:

• Wear seat belts where legally required.
• Treat drivers respectfully.
• Not smoke or vape in vehicles.
• Not damage vehicles.
• Not carry illegal substances.

S24 Travel may terminate a journey without refund if passenger behaviour creates a safety risk.

6. Delays and Force Majeure

S24 Travel shall not be liable for delays caused by:

• Traffic congestion
• Road closures
• Accidents
• Weather conditions
• Airport disruptions
• Ferry or rail disruptions
• Circumstances beyond reasonable control

7. Lost Property

Items found in vehicles may be returned where reasonably possible.

S24 Travel accepts no responsibility for property left in vehicles.

Return charges may apply.

8. Liability

Nothing in these Terms excludes liability where prohibited by law.

Our maximum liability shall be limited to the value of the booking except where applicable law provides otherwise.